Livestock transport

Cookies Policy

Last updated: February 20, 2026

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website remember your preferences and activity over a period of time, so you don't have to re-enter them whenever you come back or navigate between pages.

2. How We Classify Cookies

Every cookie and similar tracking technology on Hayrider falls into exactly one of three categories. Functional cookies always load. Analytics and Advertising cookies can be turned off — see "Managing Cookies" below for how.

Functional Cookies

Strictly necessary for the Platform to work — signing in, payments, maps, contract signing, and support chat. These always load and cannot be disabled.

next-auth.session-token

Hayrider (NextAuth)

Keeps you signed in and maintains your session across pages.

Up to 30 days
next-auth.csrf-token

Hayrider (NextAuth)

Protects against cross-site request forgery on sign-in.

Session
__stripe_mid, __stripe_sid

Stripe

Fraud prevention during payment processing.

Up to 1 year
Mapbox telemetry cookies

Mapbox

Enables map rendering and location search.

Varies
DocuSign session cookies

DocuSign

Supports the e-signature / contract-signing flow.

Session
TawkConnectionTime, twk_*

Tawk.to

Powers the live customer-support chat widget.

Up to 1 year
Analytics Cookies

Help us understand how the Platform performs and is used. You can opt out of these at any time.

GlitchTip / error monitoring

Hayrider (GlitchTip, Sentry-compatible)

Anonymous error and performance monitoring to keep the Platform reliable — not used for marketing or advertising.

Session
_ga, _gid (Google Analytics)

Google

Not currently active on Hayrider. Reserved here so it is pre-classified and opt-out-ready the moment it is ever enabled.

N/A — not in use
Advertising Cookies

Used to show and measure ads. You can opt out of these at any time.

IDE, test_cookie, __gads, __gpi

Google AdSense

Ad delivery and measurement when advertising is enabled.

Up to 1 year

Note: We do not currently use Meta Pixel or any other advertising/marketing tracker beyond Google AdSense, and Google AdSense itself is not currently active on the live site.

3. Third-Party Cookies

Some cookies are placed by third-party services that we use to operate the Platform:

  • Stripe: Our payment processor may set cookies for fraud prevention and payment processing
  • Google: If you sign in with Google, or if Google AdSense is enabled, Google may set cookies related to authentication or ad delivery
  • Mapbox: Our mapping provider may set cookies for location services and map rendering
  • DocuSign: Our e-signature provider may set cookies during the contract signing process
  • Tawk.to: Our live customer-support chat widget may set cookies to maintain your chat session

These third parties have their own cookie policies. We encourage you to review them:

4. Cookie Duration

Cookies on our Platform fall into two categories based on how long they last:

  • Session cookies: Deleted when you close your browser. Used for authentication and temporary session data.
  • Persistent cookies: Remain on your device for a set period (or until you delete them). Used for remembering preferences and login sessions across visits. Our authentication tokens have configurable expiration periods.

5. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View which cookies are stored and delete them individually or in bulk
  • Block cookies from specific websites or all websites
  • Set your browser to notify you when a cookie is being set
  • Disable all cookies entirely

Important: Blocking essential cookies will prevent you from signing in and using the Platform. If you disable these cookies, features like authentication, load posting, bidding, messaging, and payment processing will not work.

6. Local Storage & Session Storage

In addition to cookies, we use browser local storage and session storage for:

  • Caching UI state (sidebar collapsed state, active navigation tab)
  • Temporarily storing form data during multi-step processes (load posting, account setup)
  • Storing authentication tokens (JWT access and refresh tokens)

These storage mechanisms are subject to the same controls as cookies and can be cleared through your browser settings.

7. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top of this page indicates the most recent revision.

8. Contact Us

If you have questions about our use of cookies, contact us at:

  • Email: info@hayrider.com
  • Phone: 1-800-SHIP-NOW